Delivery & Fulfilment

Historically, artisans in India work in small, independent settings that are often far removed from global shipping and export systems. Even within India, sourcing and delivery can be complex. Shipping internationally adds another layer altogether.

Part of our mission at BRAHM is to bridge that gap. Many of these masterpieces are sourced from small rural workshops, across towns and regions that most global shipping networks were never designed to reach. Many of our artisans have never shipped their work beyond their region. Our role is to manage export requirements, quality checks, packing and international logistics so that artisans can focus on their craft at a pace that honours their process.

We absorb the delivery complexity entirely, so customers never have to navigate the challenges of international craft logistics and tariffs themselves. Even so, delays can happen. These may be caused by weather, material availability, regional shutdowns, transport disruptions or simply because certain pieces take longer to make.

What may appear as delay is often the quiet, unseen work required to move something human-made across continents with care.

All delivery timelines shown on our website or shared by our team are estimates, based on:

As many of our pieces are handcrafted, made to order or shipped via freight, we cannot guarantee delivery on a specific date.

If timing is important, we strongly recommend contacting us before placing your order so we can advise you on the most accurate estimate for your location and item.

Tracking Information

Tracking availability depends on the courier and shipping method used.

• Some shipments receive tracking only after reaching major international hubs
• Freight shipments may have limited or delayed updates
• Transfers between carriers can create temporary gaps in tracking information

We select shipping methods that allow us to manage customs clearance and tariffs on your behalf, so customers are never asked to pay duties on delivery. This can sometimes mean tracking becomes visible later in the journey.

As soon as tracking is available for your order, we'll share it with you.

Do I have to pay taxes and duties?

Please note that international customers may be subject to local customs duties or import taxes upon delivery. These charges, if applicable, are not included in the product price or shipping fee and as such, must be borne by the recipient. Customs policies vary widely across regions, so please check with your local authority for guidance if you are uncertain.

We accept returns only for items that arrive damaged or defective. If you believe your piece has an issue, please contact us at info@brahmcollection.com within 7 days of delivery, including photographs of the concern.

For approved cases, you may choose either:

• an exchange for any item of equal or lesser value, or
• a full refund to your original payment method.

Refunds are issued within 5–7 business days after the returned item is received and inspected. Return shipping costs for damaged or defective items are fully covered by Brahm.

As each piece is handmade and often made to order, we are unable to accept returns for reasons other than damage or defect. Furniture pieces are excluded from returns. Order cancellations are only available within 24 hours of placing your order.

*Excludes pieces in the furniture collection