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Shipping & Returns

At Brahm, we believe that exceptional craftsmanship deserves equally thoughtful care, from our hands to yours. Here’s everything you need to know about how we ship and how we handle returns. Every piece you receive, carries not just the spirit of Indian artistry but also our commitment to a smooth, reliable and transparent delivery experience.

 

Where does Brahm ship from?

All orders are dispatched from our primary warehouses in Chennai and Jaipur, India. They are carefully coordinated by our customer service and operations team based in Cambridge, UK. This helps us ensure both seamless international delivery and responsive support throughout your experience with Brahm.

 

Do I have to pay taxes and duties?

Please note that international customers may be subject to local customs duties or import taxes upon delivery. These charges, if applicable, are not included in the product price or shipping fee and as such, must be borne by the recipient. Customs policies vary widely across regions, so please check with your local authority for guidance if you are uncertain.

 

How long will delivery take?

  • Ready-to-ship items are typically dispatched within 2 to 5 working days.

  • Larger pieces, such as made-to-order furniture will require up to 4 weeks for production and delivery. If you are unsure whether your item falls into this category, feel free to contact us before placing your order.

 

Packaging and Protection

Here at Brahm, we treat every package as though it were a museum piece in transit. As such, each sculpture or decor piece is:

  • Individually wrapped in high-grade protective bubble wrap.

  • Placed in foam-lined, double walled cartons to ensure safe transit.

Wallpapers and paintings are also sealed and securely packed in rigid cardboard tubes. 

 

Brahm Returns Policy*

We accept returns for damaged or defective pieces within 10 days of delivery. In such cases, you may opt for an exchange for any item of equal or lesser value from our collection.

As each piece is handmade and often one-of-a-kind, we're unable to accommodate returns for reasons other than damage or defect.

To initiate a return, please contact us at info@brahmcollection.com within 10 days of receipt with photographs of the issue. We'll handle the rest with care and clarity.

 

*Excludes pieces in the furniture collection